Sahlo Chat privacy
Privacy Policy
This page explains, in simple terms, how Sahlo Chat aims to handle personal information. It is written as a practical best-effort policy for a WhatsApp chatbot serving businesses in the Somali market.
Last updated: June 16, 2026Important note
Somalia has developing data protection rules, including a Data Protection Act reported as enacted in 2023. This policy is not legal advice and does not promise compliance with every law in every country. Our intention is to be clear, careful, and responsible with the information we handle.
Information we may collect
Depending on how a business uses Sahlo Chat, we may process:
- Customer messages sent to a business on WhatsApp.
- Names, phone numbers, delivery areas, and order details.
- Product questions, catalog preferences, and support requests.
- Basic technical information needed to run and protect the service.
How we use information
We use information to provide the Sahlo Chat service, including to:
- Reply to customer messages on behalf of a business.
- Recommend products from a business catalog.
- Capture order details and prepare summaries for staff.
- Improve reliability, prevent misuse, and troubleshoot issues.
Who controls customer conversations
The business using Sahlo Chat is normally responsible for its own customer relationships and WhatsApp conversations. Sahlo Chat acts as a service provider helping that business respond, organize, and route messages.
Sharing information
We do not aim to sell personal information. We may share limited information with service providers when needed to operate Sahlo Chat, such as hosting, messaging, analytics, support, or security tools. We may also share information if required for safety, fraud prevention, or a valid legal process.
Retention
We keep information only for as long as reasonably needed to provide the service, support businesses, resolve issues, keep records, and meet practical business or legal needs. Retention periods may vary by customer, business setup, and technical requirements.
Security
We use reasonable administrative and technical safeguards to protect information. No system is perfect, and we cannot guarantee that data will always be completely secure, but we work to reduce avoidable risk.
Your choices
If you are a customer of a business using Sahlo Chat, you can contact that business to ask about your conversation or order information. You may also contact us and we will make a reasonable effort to help route or review the request.
Contact
For privacy questions, email info@sahlo.chat.