Data deletion
Request data deletion
This page explains how to ask Sahlo Chat to delete personal information connected to the service. We handle deletion requests on a reasonable best-effort basis and may need to coordinate with the business that used Sahlo Chat to communicate with you.
Last updated: June 16, 2026How to request deletion
Email info@sahlo.chat with the subject line “Data deletion request”.
What to include
Please include enough information for us to identify the record:
- Your WhatsApp phone number, including country code.
- The business you contacted through Sahlo Chat, if known.
- A short description of the data you want deleted.
- Any order reference or date range that may help us find it.
What we will do
After receiving a request, we will make a reasonable effort to:
- Confirm whether we can identify relevant records.
- Delete or de-identify data that Sahlo Chat controls or can access.
- Ask the connected business to review deletion where it controls the customer record.
- Tell you if we need more information to complete the request.
What may not be deleted immediately
Some information may need to be kept for a limited time for practical reasons, such as security logs, fraud prevention, backups, order disputes, accounting records, or other legitimate business or legal needs. Where deletion is not immediately possible, we will try to limit use of the information where reasonable.
Timing
We aim to review deletion requests as soon as reasonably possible. Timing may depend on whether we need help from the business that used Sahlo Chat, the amount of data involved, and technical backup cycles.
Business accounts
If you are a business using Sahlo Chat and want to delete your account or workspace data, email us from the business contact address on file so we can verify the request.
Contact
For deletion requests, email info@sahlo.chat.